Welcome to First Class Chauffeur (FCC). By booking or using our chauffeur services, website, mobile services, or any related platform, you agree to the following terms and conditions.
By using FCC services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, you should not use our services.
All bookings are subject to vehicle availability and confirmation by FCC.
To complete a reservation, customers may be required to provide:
FCC reserves the right to refuse or cancel a booking if inaccurate, incomplete, or misleading information is provided.
Full payment or a deposit may be required at the time of booking, depending on the type of service requested.
We accept major credit cards, debit cards, bank transfers, and any other approved payment methods listed on our website.
All prices are subject to change without notice until the booking is confirmed. Additional charges may apply for:
Cancellation policies may vary depending on the type of booking, vehicle, and event.
Standard cancellations made within the permitted cancellation period may qualify for a partial or full refund.
Late cancellations, no-shows, or same-day cancellations may be charged in full.
Non-refundable deposits may apply for special events, airport transfers, weddings, proms, corporate bookings, and hourly reservations.
Refunds, when approved, will be processed using the original payment method.
FCC may provide a complimentary waiting period depending on the booking type.
Additional waiting time beyond the included period may result in extra charges.
A no-show fee may be charged if the passenger does not appear at the agreed pickup location without notice.
Customers should contact FCC immediately if they cannot locate their chauffeur or vehicle.
Passengers are expected to behave respectfully and safely during the journey.
FCC reserves the right to refuse service or terminate a trip without refund if a passenger:
Passengers may be responsible for any cleaning, repair, or damage costs caused during the service.
FCC will make every effort to provide the requested vehicle type. However, in rare circumstances, FCC may substitute a similar or upgraded vehicle without prior notice if necessary.
Vehicle images shown on the website are for illustration purposes only and may not exactly reflect the vehicle provided.
FCC is not responsible for delays or service interruptions caused by factors outside our control, including:
FCC will make reasonable efforts to minimize disruption and provide alternative arrangements where possible.
FCC is not responsible for personal belongings left in vehicles.
If an item is found, FCC will make reasonable efforts to return it to the customer. Delivery or postage charges may apply.
Smoking, vaping, and illegal substances are not permitted in FCC vehicles.
Food and beverages may be restricted in certain vehicles.
Customers may be charged additional cleaning fees for spills, stains, excessive mess, or damage caused during the journey.
FCC will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
Our maximum liability shall not exceed the amount paid for the booking in question.
FCC respects your privacy and handles your personal information in accordance with our privacy policy. Information provided during the booking process may be used to manage reservations, customer support, billing, and service improvements.
FCC reserves the right to update or modify these Terms of Service at any time without prior notice.
Any updated version will be posted on our website and will take effect immediately upon publication.
If you have any questions about these Terms of Service, please contact First Class Chauffeur (FCC) directly through your website, email address, or customer support channels.
